Customer Care

Hello, Tovah Couture was created to provide women of all sizes with the most comfortable and stylish modest clothing. We make it our duty to make sure all guests have the best and safest experience when shopping at Tovah Couture. Our mission is to design modest clothing that is both affordable and comfortable. We want our customers to feel expensive, empowered, chic, and elegant without breaking their pockets. 

Privacy & Safety

We collect information to deliver the products and services you request, to help improve your shopping experience, and to support our business functions. We collect information from you in a variety of ways when you interact with our  websites and mobile services.

 

We may collect the following categories of personal information. Not all categories may be collected about every individual:

 

Personal identifiers, such as name and address

Device and online identifiers and related information, such as telephone number and email address.

Demographic information, such as age and date of birth

Financial information, such as credit and debit card numbers and claims information

Characteristics of protected classifications under state or federal law, such as gender and nationality

Purchase history information, such as products you have bought, rented, and returned

Location information, such as geo-location information

 

Individual preferences and characteristics, such as inferences related to shopping patterns and behaviors

How We Collect Information

 

We collect information from you in a variety of ways. It may be:

 

  • Provided directly by you or a member of your household

  • Collected from a device associated with you or your household

  • Collected through in-store technology

  • Information Provided Directly by You or a Member of Your Household:

 

  • Tovah Couture collects personal information about you when you interact with our Sites, including when you create an account, join our mailing list, make a purchase, or engage in an online chat with our customer service representatives. 

 

  • If you make a purchase through our Sites, our sellers payment processor service providers may also collect billing information, such as your first and last name, email address, phone number, credit card or debit card number, and billing and shipping addresses.

 

  • The information we automatically collect will be associated with any personal information that you have provided to us.

 

  • We may use this information to provide you location-based advertisements and social media posts. We may also use this personal information for analytics purposes. You may be able to discontinue our collection of geolocation information by changing the app's settings or the location settings on your mobile device.

 

  • Information We Receive From External Third-Party Sources: We receive personal information about you from other sources to help us correct or supplement our records, improve the quality or personalization of our service to you, prevent or detect fraud, and for other business purposes.

 

HOW WE USE INFORMATION WE COLLECT ABOUT YOU

 

  • We use your personal information to provide you products and services, such as to fulfill your requests for products or to help us personalize our services and marketing to you. We also use your personal information to support our business functions, such as fraud prevention, marketing, and legal functions. Some examples include:

 

  • To fulfill your order or requests for services and provide customer service

  • To create and maintain your account

  • To conduct auditing and monitoring of transactions and engagement

  • To conduct marketing, personalization, and third-party advertising

  • To protect the security and integrity of our websites, mobile services and our business, and help prevent fraud

  • To update our operational and technical functionality

  • To conduct business analysis, such as analytics, projections, identifying areas for operational improvement

  • To conduct research and development

  • To fulfill our legal function or obligations

 

If you decide at any time that you no longer wish to receive marketing and promotional materials from us, please follow the unsubscribe instructions provided in any of the communications you receive from us. You may also contact us at j.witherspoon@tovahcouture.shop and explain your request.

 

WHEN WE SHARE AND DISCLOSE PERSONAL INFORMATION

 

All of the categories of personal information that we collect have been shared with other companies, including those within our ecommerce family, for a business purpose. We also may share your personal information with service providers who perform services and functions on our behalf to support our interactions with you including, for example, providing our products and services, providing site operations and maintenance services, providing database management, processing your purchases, administering surveys or contests, or communicating with you.

 

We may share your personal information with other third parties, including law enforcement authorities, when we determine that doing so is appropriate to:

 

  • enforce our Terms of Service;

  • protect our property, services, and legal rights;

  • prevent physical harm to persons or the property of others;

  • prevent fraud or other illegal activity against Tovah Couture and others;

  • support auditing, compliance, and e-commerce governance functions;

  • comply with subpoenas, court orders, or similar legal processes, including to law enforcement agencies, regulators and courts; or

  • comply with any and all applicable laws.

 

Aggregated, Non-Identifying Information: Tovah Couture may share aggregated information that is not individually identifiable (or personal information) with third parties for industry analysis, demographic analysis, and targeted ad delivery.

 

Finally, we may provide your personal information to third parties for these third parties' own marketing and other business purposes. You may opt out of continuing to share your information for these purposes by contacting us at j.witherspoon@tovahcouture.shoo.

 

Categories of Personal Information We Disclose to Each Type of Third Party:

 

  • We may share your personal information with certain categories of third parties, as described below.

 

  • Types of Third Parties to Which the Personal Information Was Disclosed for a Business Purpose

 

  • Categories of Personal Information Disclosed for a Business Purpose

 

Those we are legally required to share with

 

  • Characteristics of protected classifications under state or federal law

  • Demographic information

  • Device and online identifiers and related information

  • Individual preferences and characteristics

  • Internet, application, and network activity

  • Location information

  • Personal identifiers

  • Purchase history information

  • Service providers that receive data in order to provide services to us (e.g. technology providers, cloud storage providers, etc.)

 

Characteristics of protected classifications under state or federal law

  • Demographic information

  • Device and online identifiers and related information

  • Government identifiers

  • Individual preferences and characteristics

  • Internet, application, and network activity

  • Location information

  • Personal identifiers

  • Purchase history information

 

THIRD-PARTY ADVERTISEMENTS

 

Third parties, including advertisers, may collect information, potentially including personal information, about your activities over time and across different websites when you use the Sites. Those third parties may use cookies, pixel tags, web beacons, mobile application advertising identifiers and other technologies. Those third parties may also provide Tovah Couture with information and reports about data collection, ad response measurement, analytical information, and assist with delivery of relevant marketing messages and advertisements.

 

Collection of your information by third parties is not governed by this Privacy Policy. Please consult the privacy policies of those third parties to determine how they collect and use your information. Many third-party advertisers and some web browsers and mobile devices allow you to opt out of third-party advertising. Information and resources regarding how to opt out of interest-based advertising are available from the Digital Advertising Alliance at http://www.aboutads.info/choices/.

 

HOW TO MODIFY OR DELETE PERSONAL INFORMATION

 

You can request that we review, modify, and delete your personal account information by contacting us or by making edits via the "My Accounts" section of the Sites. If you request that we delete your personal information, your account may become deactivated. If you would like us to modify or delete your account information, please contact us at privacy at j.witherspoon@tovahcouture.shop with a request that we delete your personal information from our database. We will use commercially reasonable efforts to honor your request. We may retain an archived copy of your records as required by law or for legitimate business purposes.

 

If you are a Georgia resident, please refer to the “Georgia Privacy Rights” section for additional information on your rights under the Georgia Consumer Privacy Act.

BUSINESS TRANSFERS AND CORPORATE CHANGES

 

We reserve the right to disclose, sell, or transfer all information related to the Sites, including personal information:

 

to a subsequent owner, co-owner or operator of one or more of the Sites; or

in connection with a e-commerce merger, consolidation, or restructuring; the sale of substantially all of our stock and/or assets; or other e-commerce change, including, without limitation, during the course of any due diligence process.

 

INFORMATION WE TRANSFER

 

The Sites to which this Privacy Policy applies are subject to U.S. law, unless otherwise stated in this Privacy Policy. By using the Sites or providing us with your information, you are directly transferring your information to us in the United States. In addition, we may transfer the information that we collect through the Sites to other countries where we do business. These countries may not have the same data protection laws as the country in which you reside. When we transfer personal information we collect about you to other countries, we will protect that information as described in this Privacy Policy, even though a given country may not have the same privacy and data protection laws as the country in which you reside. You agree to and acknowledge our collection, transfer, and processing of your personal information in accordance with this Privacy Policy.

Wholesale Inquiries

For Wholesale Inquiries please e-mail us at teamtc@tovahcouture.com.

Please allow up to 3 business day's for us to get back with you.

 

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments